PRIVACY

Personal Information Protection

The purpose of this policy is to govern the collection, use and disclosure of personal information by Ivanhoe (The Company) in a manner that recognizes both the right of an individual to have his or her personal information protected and the need of organizations to collect, use or disclose personal information for purposes that are required by their business.

Personal Information Definition

Personal information is defined as: any factual or subjective information about an identifiable individual. It includes age, name, weight, height, medical records, id numbers, income, ethnic origin, blood type, opinions, evaluations, comments, social status, disciplinary action, credit records, loan records, disputes and the like. It does not include business information that might be contained on a business card or information that is publicly available. In terms of Ivanhoe’s day-to-day business, this information is collected from home owners, remote site owners, vendors, and neighbours.

Scope

The Privacy Policy applies to any employee, vendor, home owner, remote site owner or individual The Company requests personal information from. This policy recognizes individuals have a right to protect their personal information and have it protected. Employees of Ivanhoe are agents of The Company and as such need to treat all personal information they request with the utmost care and confidentiality.

Collection

The collection of personal information must only be done with written and/or verbal consent from the individual. Implied consent can be used when the collection of personal information is clearly for the benefit of the individual. Collection of personal information includes electronic data and paper records, i.e. information in any form. Collection must be done with a stated intended purpose for the information and the timeline for retention of the material.

Usage

All personal information will only be used for the intended purpose when collected. When any personal information is collected, Ivanhoe must identify why it is needed and how it will be used. Consent to use the information for a new purpose must be obtained. For example, an emergency contact list cannot be shared for the purpose of organizing a community function.

Accountability

Ivanhoe has designated Jeanine Wood, Office Manager, as privacy officer to oversee the privacy policy of the Company.

Disclosure

All personal information will only be disclosed to employees and contractors who have needs in their jobs, which require the data. Additional consents may be requested to disclose the information for new uses. For example, the addition of a person’s information on a maintenance plan after they have signed a contract with us.

Retention

When requesting personal information the timeline of retention must be given. Home owner information, for example should be kept the length of time the company manages the installation and maintenance of the system, plus seven years.

Access

Individuals have access to their personal information at all times. Request to view personal information once received by the privacy officer will be met within 30 days.

Security

All reasonable attempts will be made to keep all personal information secure regardless of the format of the information. This demands that we store files in a locked secure environment with ease of access during normal business hours and as necessary the ability to access the files in off hours.

	Feature Box May 15, 2009 Ivanhoe Introduces Ceramic Membrane Technology June 1, 2009 Ivanhoe Launches New Website Summer, 2009 Ivanhoe Wins $4.8M Government Contract PRIVACY Personal Information Protection The purpose of this policy is to govern the collection, use and disclosure of personal information by Ivanhoe (The Company) in a manner that recognizes both the right of an individual to have his or her personal information protected and the need of organizations to collect, use or disclose personal information for purposes that are required by their business. Personal Information Definition Personal information is defined as: any factual or subjective information about an identifiable individual. It includes age, name, weight, height, medical records, id numbers, income, ethnic origin, blood type, opinions, evaluations, comments, social status, disciplinary action, credit records, loan records, disputes and the like. It does not include business information that might be contained on a business card or information that is publicly available. In terms of Ivanhoe’s day-to-day business, this information is collected from home owners, remote site owners, vendors, and neighbours. Scope The Privacy Policy applies to any employee, vendor, home owner, remote site owner or individual The Company requests personal information from. This policy recognizes individuals have a right to protect their personal information and have it protected. Employees of Ivanhoe are agents of The Company and as such need to treat all personal information they request with the utmost care and confidentiality. Collection The collection of personal information must only be done with written and/or verbal consent from the individual. Implied consent can be used when the collection of personal information is clearly for the benefit of the individual. Collection of personal information includes electronic data and paper records, i.e. information in any form. Collection must be done with a stated intended purpose for the information and the timeline for retention of the material. Usage All personal information will only be used for the intended purpose when collected. When any personal information is collected, Ivanhoe must identify why it is needed and how it will be used. Consent to use the information for a new purpose must be obtained. For example, an emergency contact list cannot be shared for the purpose of organizing a community function. Accountability Ivanhoe has designated Jeanine Wood, Office Manager, as privacy officer to oversee the privacy policy of the Company. Disclosure All personal information will only be disclosed to employees and contractors who have needs in their jobs, which require the data. Additional consents may be requested to disclose the information for new uses. For example, the addition of a person’s information on a maintenance plan after they have signed a contract with us. Retention When requesting personal information the timeline of retention must be given. Home owner information, for example should be kept the length of time the company manages the installation and maintenance of the system, plus seven years. Access Individuals have access to their personal information at all times. Request to view personal information once received by the privacy officer will be met within 30 days. Security All reasonable attempts will be made to keep all personal information secure regardless of the format of the information. This demands that we store files in a locked secure environment with ease of access during normal business hours and as necessary the ability to access the files in off hours.

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